Throughout her career, Kathleen’s focus has been to improve organization performance either as an external consultant or in a staff role. From Information Technology benchmarking to performance “Health Checks”, her approach has incorporated the four pillars of organization capability: process, tools, information and people. But improvement in the first three areas will provide only short term success if organizations do not focus on the most important capability – people.
Kathleen believes that people provide the competitive advantage in the market. Everyone can do technology, have great processes, but it is organizations that know how to leverage their most valuable resource – people – that will win in the game of business.